Customer service with AI.

Rethinking customer communication: Use AI to automate everyday interactions via chat, email, or phone – without compromising on quality, human touch, or control.

Where we help

Challenges
we solve for you.

Many promising AI customer service projects fail due to a few common, solvable issues. We will help you overcome them.

Scaling

Managing high inquiry volumes around the clock.

Consistency

Maintaining consistent response quality under pressure.

Recurring Requests

Efficiently automating recurring requests.

Human-in-the-loop

Ensuring seamless handovers between AI and human agents.

The solution:
Automate customer service with AI.

AI solutions can integrate seamlessly into your processes. We would be happy to show you what is possible with your data.

Quick Facts

Highlights of customer service with AI at a glance.

These features make AI-powered customer service not only more efficient but also more personalized – perfectly adapted to your communication channels and service standards.

Omnichannel communication with AI

Automatically answers inquiries via email, chat, or phone—reliably, context-aware, and at any time.

Intelligent email processing

The AI identifies concerns, categorizes incoming messages, and suggests suitable answers or text templates.

Voicebots with natural language

Telephone assistants that understand requests, respond in a friendly manner, and forward calls directly when needed.

Knowledge-based chat on your website

Integrates internal knowledge, FAQs, or product information to respond confidently to complex questions.

Focus on escalations and special cases

Routine inquiries are handled automatically, allowing your support team to concentrate on more demanding cases.

Individually trainable and customizable

The solution works based on your processes, phrasing, and customer data – with no vendor lock-in.

FAQs

Answers to the most
frequent questions.

What makes AI-powered customer communication special?

Our solutions combine powerful language models with your specific company knowledge. The result is a digital service assistant that not only reacts quickly but also provides relevant and context-aware answers – across all channels, if desired.

Can the service be connected to existing CRM or ticket systems?

Yes, the AI can be seamlessly integrated into existing tools like Zendesk, Salesforce, Hubspot, or other systems. This preserves your workflow, simply enhancing it with AI.

How does the AI react to complex or critical inquiries?

The AI is configured to recognize complex or sensitive issues and automatically forward them to human agents – including context and conversation history to ensure a seamless transition.

Is the communication truly natural and trustworthy?

Yes. Modern language models make the communication sound very natural – including etiquette, tone, and even targeted empathy, if desired. The training data and examples are tailored to your brand and target audience.

How do the systems learn and improve during use?

The AI can be continuously improved – either through explicit feedback, manual fine-tuning, or background data analysis. This way, your solution doesn’t remain static but gets better with every use case.

What happens if a customer's phrasing is unclear?

The AI can handle ambiguous language and ask targeted follow-up questions. This ensures that requests are correctly understood before they are answered or forwarded.

How complex is the setup?

The initial configuration, including connection to your data sources, communication channels, and design specifications, usually only takes a few days. Depending on the scope, an MVP can often go live within 2–3 weeks.

How do you ensure that no incorrect information is communicated?

The AI refers exclusively to verified, predefined data sources (e.g., documents, product databases, internal wikis). Additionally, logic can be built in to automatically block or escalate answers on sensitive topics.

Can different languages be supported?

Yes. Our solution can operate in multiple languages and automatically detects the language being used. The response is then provided directly in the appropriate language – without any extra translation effort.

How can I get started?

Simply get in touch – we will discuss your current situation, goals, and requirements. Afterward, you will receive a custom-tailored concept with a clear recommendation and timeline.

AI for Customer Service in Action

Practical Examples & Use Cases.

These concrete applications show how AI not only relieves service processes but also actively improves the customer experience – across various industries and scenarios.

Automated response to e-commerce inquiries

The chatbot answers questions about delivery times, returns, or payment status – directly, quickly, and accurately.

Chat for technical documentation

A mechanical engineering company provides its employees with an internal chat tool that understands complex design manuals in seconds.

Email AI for a ticket system

An incoming email is automatically classified, prioritized, and forwarded to the appropriate department.

Support chat with handover to sales

As soon as a chat is identified as an “upsell opportunity,” the contact is handed over to a sales representative.

Service AI for technical devices

Customers describe their problems, and the AI provides troubleshooting tips directly from the knowledge base.

Multilingual customer support

The AI automatically detects the language of the input and responds in the respective language – without needing separate teams.